Buying tickets for the key

Do I need to wait for my key before I can buy a ticket to go on it?

No, once you log into your account there is a status bar that will tell  you if you card has been processed.  If it is you can buy a ticket straight away online.

 

Can I use it on the bus straight away?

You need to allow 3 hours from purchase until your card is ready to activate on our buses.

 

How long are ticket valid for on my key?

Once you have activated them (ie started to use them on the bus) they are valid until they run out.  If you purchase a ticket and don’t use it straight away you have 3 months to use it.  However, if you need to use it after that you will need to call us on 01202 678100 so that we can reactivate it for you.

 

Can I buy more than one ticket type on my key?

Yes you can, but you must tell the driver before you place it on the ticket machine which one of your tickets you would like to use that day.

 

Do I need a new key card when my ticket expires?

No, you don’t you use it time and time again – that’s why they are so environmentally friendly

Where can I top up my key?

We always recommend you top up online, as you can log in 24 hours a day.  However, you can also top up over the phone by calling 01202 678100, in one of our friendly, travel shops.

If you already have a regular product on your card, ie a 7 day period pass you can also top up instantly on bus with the driver.

 

What are the benefits of having a key?

·         You can top up at anytime

·         Your tickets will be safe and secure as if you lose your card – just call us and we can replace it for you with any remaining travel (for a £5 fee)

·         Other discounts too – check our our amazing key benefits morebus.co.uk/keybenefits page where you can get discounts on anything for a coffee to a haircut!

• More frequently asked questions